Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.
Advantages of a virtual receptionist service
Better customer experiences
All the calls are answered, even after business hours. This ensures good customer experience every single time.
Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.
Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.
Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.
Features of Technopole Virtual Receptionist Services
We provide our clients 24/7 Professional services for Call Answering, call forwarding, call Routing and Transferring, taking messages, and scheduling appointments.
Calls distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority..
You can easily access the weekly call reports & live analytics to make better business decisions.
Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.
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Our Advisors are ready to assist you establish your business effectively.